Bookings 

All reservations must be made with a valid credit card. A valid credit card is also required at check-in. 

Viewing 

If you are interested in viewing the facility please call and make an appointment. 

Cancellations

Cancellations must be made 72 hrs prior to check-in for a refund. A refund will be issued to the card used for the booking.  There will be a $20 administration fee charged the card.

For long weekends cancellations must be made 7 days prior to check-in for a refund. 

Quiet Time

 As we are a family owned and operated property and live on site, quiet time is 11pm-8am. If booking the whole venue or the Aspen Room there is a charge for extra hours past the normal quiet time. 

Check in Time

Check-in time is between 3pm and 9pm unless prior arrangements have been made. If none have been made and you arrive past 9pm there will be a late fee charged to the card on file. 

Check-out is 11:00am. 

Pets

Willow Inn is a pet free facility. 

Smoking 

100% smoke free rooms. There is a designated smoking area out front.